Terms of Service

Last Updated: July 24, 2026

Welcome to Feel at Home Restaurant & Bar. By accessing or using our website, services, or dining with us, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.

1. Acceptance of Terms

By using our website, making a reservation, ordering food, or visiting our physical location, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

Feel at Home Restaurant & Bar offers a variety of services including but not limited to:

  • Dine-in services at our physical location
  • Takeout and delivery services (where available)
  • Catering services for private events
  • Online reservations and table bookings
  • Bar services including alcoholic and non-alcoholic beverages
  • Private event hosting

3. Reservations and Bookings

When you make a reservation with us, you agree to:

  • Provide accurate and complete information
  • Arrive within 15 minutes of your reservation time
  • Notify us of any cancellations at least 2 hours in advance
  • Adhere to any group size or minimum spend requirements for private events

We reserve the right to refuse service or cancel reservations at our discretion.

4. Food Allergies and Dietary Restrictions

We take food safety seriously. While we make every effort to accommodate dietary restrictions and allergies, we cannot guarantee that any menu item is completely free from allergens. We recommend informing your server of any allergies or dietary requirements when ordering.

5. Pricing and Payments

  • Prices are displayed in Canadian Dollars (CAD)
  • We accept cash, credit cards, and debit cards
  • An automatic gratuity of 18% may be applied to parties of 6 or more
  • Prices are subject to change without notice
  • Menu items and availability may vary

6. Alcohol Service Policy

We are committed to responsible alcohol service:

  • Only patrons 19 years of age or older will be served alcohol (Ontario law)
  • We reserve the right to refuse alcohol service to anyone
  • Valid government-issued ID is required for all alcohol purchases
  • We encourage responsible consumption and provide non-alcoholic alternatives

7. Code of Conduct

Guests are expected to maintain appropriate behavior at our establishment:

  • Treat our staff and other guests with respect
  • No harassment, discrimination, or offensive language
  • No outside food or beverages
  • No smoking or vaping indoors (designated outdoor areas available)
  • Management reserves the right to remove any guest whose behavior disrupts the experience for others

8. Website Use

When using our website, you agree to:

  • Use the site for lawful purposes only
  • Not attempt to hack, disrupt, or compromise the website's security
  • Not submit false or misleading information
  • Respect intellectual property rights of content on our site

9. Promotions and Loyalty Program

From time to time, we may offer promotions, discounts, or loyalty programs. These are subject to specific terms and conditions that will be communicated at the time of offer. We reserve the right to modify, suspend, or terminate any promotion at any time.

10. Privacy and Personal Information

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Event Hosting and Catering

For private events and catering services:

  • A deposit is required to secure your booking
  • Final guest counts must be provided 48 hours in advance
  • Cancellation policies vary by event size and are outlined in your contract
  • We reserve the right to charge for damages exceeding normal wear and tear

12. Copyright and Intellectual Property

All content on this website, including text, images, graphics, logos, and menu descriptions, is the property of Feel at Home Restaurant & Bar and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our explicit permission.

13. Limitation of Liability

Feel at Home Restaurant & Bar is not liable for:

  • Personal injury or property damage resulting from your visit (except as required by law)
  • Loss of personal items
  • Technical issues on third-party platforms used for reservations
  • Allergic reactions to food, despite our best efforts to accommodate

14. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or terms of these external sites.

15. Modification of Terms

We reserve the right to update these Terms of Service at any time. Changes become effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

16. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Ontario, Canada. Any disputes shall be resolved in the courts of Ottawa, Ontario.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: hello@feelathomerestaurant.ca
  • Phone: (613) 880-5502
  • Address: 159 Montreal Road Vanier, Ottawa

Thank you for choosing Feel at Home Restaurant & Bar. We look forward to serving you!